Support (will your dental software vendor walk the walk)?

For some reason, Murphy’s Law seems to come to the fore once a system is installed, the final payment tendered, and the practice dependent on the technology. I wish I had a nickel for each story I’ve heard of vendors that closed the deal and then “just didn’t show up” when the customer had problems or issues.

Ever heard of the term “turnkey system?” The generally inaccurate assumption regarding turnkey systems is that they’re installed, the “key is turned,” it works, and all will be fine. Wrong. There is no such thing as a system that doesn’t need a solid plan for maintenance, support, and upgrades and enhancement. And this is where many contracts fall short – they don’t take into account the problems that occur after implementation in enough detail.


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